Refund Policy

Last updated: August 2, 2026

This Refund Policy explains how billing, cancellations, and refunds work for VisibilityHQ, operated by Stories & Systems LLC. It is part of our Terms of Service.

1. Month-to-month, cancel anytime

VisibilityHQ plans are billed monthly in advance and there is no long-term contract. You can cancel at any time, and your cancellation stops all future billing.

2. How to cancel

Email hello@visibilityhq.com from the address on your account and ask to cancel. To avoid being billed for the next cycle, please send your request before your renewal date. We'll confirm your cancellation by email.

3. What happens after you cancel

• Your plan stays active through the end of the billing period you've already paid for.
• You will not be charged again after that period.
• Automations we run on your behalf (review requests, posting, text-back, etc.) stop at the end of the paid period.

4. Refunds

Because plans are billed monthly and services are delivered continuously during each period, monthly fees already paid are generally non-refundable, including for partial months after you cancel. Any one-time setup or onboarding fees are non-refundable once that work has begun.

5. Exceptions

We want you to be happy with VisibilityHQ. If you were billed in error, charged after a timely cancellation, or ran into a problem we couldn't resolve, contact us at hello@visibilityhq.com and we'll make it right. Nothing in this Policy limits any refund rights you may have under applicable law.

6. Contact

Questions about billing or refunds? Email hello@visibilityhq.com.